Frequently Asked Questions

Everything You Need to Know Before Your Roatan Excursion

At Sandris Tours Roatan, we want your experience to be seamless, enjoyable, and worry-free. Explore our frequently asked questions to find helpful information about tour arrangements, pickup locations, cruise ship schedules, payment options, cancellation policies, and more.

Plan with confidence and discover the best of Roatan with us.

Cruise Port & Logistics

1Where Do You Pick Up Cruise Passengers?
We provide pickup at both cruise ports: Isla Tropicale Terminal (formerly Mahogany Bay) and the Port of Roatan (Coxen Hole). Our friendly staff will be waiting outside the port security gate, wearing yellow shirts and holding a Sandris Tours Roatan sign.
2Will I Return to My Cruise Ship on Time?
Yes! Our Back-to-Ship Guarantee applies to all confirmed cruise excursions. We plan your tour to return you to the port at least 90 minutes before your cruise ship departs. We coordinate Roatan local time with your ship time and select itineraries that fit the port schedule.
3What Happens if My Cruise Ship Arrives Late or Skips Roatan?
If your cruise ship skips Roatan, you will receive a 100% refund of your payment or deposit. If your ship arrives late or changes its port schedule, we will adjust your itinerary accordingly and contact you using the information provided during booking.

General Pickups & Customization

1Where Do You Provide Pickup Service? (Hotels & Rentals)
We offer convenient pickup from hotels, resorts, vacation rentals, and locations throughout Roatan Island, making your experience easy and hassle-free.
2Do You Offer Budget-Friendly Excursions?
Absolutely! We believe everyone deserves an amazing island experience without breaking the bank. Simply share your budget with us, and we will help customize a memorable excursion that fits your needs and financial plan.

Payments, Refunds & Trust

1What Currency Is used in Roatan?
The official currency in Roatan is the Honduran Lempira (HNL). However, US Dollars (USD) are widely accepted at most local businesses, restaurants, shops, and tourist attractions. You can comfortably bring US Dollars for your visit!
2What Is Your Cancellation and Refund Policy?
If your cruise ship cannot arrive in Roatan or is unable to dock, you will receive a 100% refund of your deposit. Refunds will be processed within 1–2 business days.
3Are Tips Included in the Tour Price?
Tips are not included in our tour prices. Tipping is entirely optional and at your discretion. While never required, gratuities are always appreciated by our hardworking guides and drivers!
4Is Sandris Tours Roatan Licensed and Insured?
Yes! Sandris Tours Roatan S. de R.L. is a locally owned and operated company established in 2021. We maintain a municipal operating permit and civil liability insurance to support a safe, reliable, and professional guest experience.
5How Can I Contact Sandris Tours Roatan?

We are available 7 days a week to help with questions, reservations, and tour arrangements. Call or WhatsApp: +504 8850-2152 or Email Luis

OUR REVIEWS

WHAT OUR CLIENTS SAY

ABOUT OUR ROATAN TOURS AND EXCURSIONS SERVICE

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